Frequently Asked Questions for Homeowners

How do I know if a plumber is qualified?

Check their profile for Gas Safe registration (essential for gas work), professional memberships (CIPHE, APHC), and insurance details. Always verify Gas Safe registration directly on the Gas Safe Register website before any gas work begins. Read reviews from other local homeowners who’ve used their services.

What if I need emergency plumbing help?

Many plumbers on Trader Street offer 24/7 emergency call-outs. When browsing profiles, look for those who specifically list emergency services. Message them directly to confirm immediate availability. For gas leaks, always call the National Gas Emergency Service on 0800 111 999 first.

How do payments work?

You arrange payment terms directly with your chosen plumber. Most professionals request a deposit for materials, with the balance due upon completion. Payment methods vary by tradesperson – discuss this before work begins. Consider paying by bank transfer or card for added protection.

Should I get multiple quotes?

Yes, we recommend obtaining at least three quotes for substantial work. This helps you understand fair market rates and compare different approaches to the job. For emergency work, getting multiple quotes may not be practical.

What qualifications should plumbers have?

For any gas work (boilers, gas fires, central heating), plumbers MUST be Gas Safe registered – this is a legal requirement. Look for memberships in professional bodies like CIPHE or APHC. Public liability insurance is essential. Many also have NVQs or City & Guilds qualifications in plumbing.

Frequently Asked Questions for Plumbers

Do I need professional qualifications to join?

For general plumbing work, no specific qualifications are legally required, though NVQs and City & Guilds certificates demonstrate competency. However, if you offer ANY gas-related services, you MUST be Gas Safe registered – this is a legal requirement. You should also have public liability insurance.

How do I set competitive rates?

Research local market rates in your area. Consider your experience level, overheads, and the complexity of work you undertake. Many plumbers charge £40-80 per hour or £300-500 per day, depending on location and specialisation. Emergency call-outs typically command premium rates of £100-150.

What about liability and insurance?

You’re responsible for your own insurance and liability. We strongly recommend comprehensive public liability insurance (minimum £2 million coverage) and, if employing others, employer’s liability insurance. Professional indemnity insurance is also advisable. Homeowners will often ask to see proof of insurance before hiring.

How quickly will I get work?

This depends on your location, the competitiveness of your area, your profile quality, and your responsiveness. Building a strong profile with clear photos, detailed service descriptions, and good reviews will help you attract clients faster. Being available for emergency call-outs can significantly increase enquiries.

Can I refuse jobs I’m not comfortable with?

Absolutely. You’re in complete control of which jobs you accept. If a job is outside your expertise, beyond your capacity, or doesn’t fit your schedule, simply decline politely and, if possible, suggest they look for specialists in that area.