Confidentiality Policy
Last updated: 19th of November 2024
We respect the privacy of users and is committed to protecting the personal data collected. This Privacy Policy explains how we collect, use and protect your personal information.
By using our platform, you confirm that you have read and understood this policy and agree to the practices described.
1. What information do we collect?
We collect personal data that users voluntarily provide while using the platform. This data includes:
1.1. Data provided directly by the user
- Contact data: name, surname, email address, telephone number.
- Professional information: description of services, portfolios, images and other relevant details provided by contractors.
- Billing data: address, tax data (if applicable).
1.2. Automatically collected data
- Technical information: IP address, browser type, operating system.
- Platform usage data: pages visited, interactions with other users.
2. How do we use the information collected?
The information collected is used exclusively for the purposes mentioned below:
Provision of services: to facilitate the connection between customers and contractors.
Personalization of the experience: displaying relevant content based on users’ preferences and history.
Payment processing: to manage monthly or annual subscriptions.
Communications: to send notifications, updates and promotional offers.
Compliance with legal obligations: to respond to legal requirements or investigations by competent authorities.
3. Who has access to your data?
Access to personal data is strictly limited and controlled. Our platform does not sell or distribute personal data to third parties without the explicit consent of users, except in situations provided for by law.
3.1. Third-party partners
Your data may be shared with:
Service providers: for processing payments or delivering platform functionalities.
Public authorities: where we are legally obliged to provide information.
4. Data storage and protection
Our platform uses appropriate technical and organisational measures to protect user data against unauthorised access, loss or destruction.
4.1. Data location
Data is stored on secure servers located in the United Kingdom, in accordance with GDPR legislation.
4.2. Storage duration
Data is kept for as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations.
5. User rights
In accordance with applicable legislation (including the General Data Protection Regulation – GDPR), users have the following rights:
Right of access: to request information about the personal data collected and used.
Right to rectification: to correct incorrect or incomplete data.
Right to erasure: to request the deletion of personal data in certain circumstances.
Right to restriction of processing: to request the limitation of the use of your data.
Right to data portability: to receive personal data in a usable format or to transfer it to another provider.
Right to objection: to object to the processing of personal data for marketing purposes.
To exercise these rights, you can contact us using the form on our Contact page.
6. Cookie Policy
Our platform uses cookies to improve the user experience. These may be:
Essential cookies: necessary for the functioning of the platform.
Analysis cookies: to monitor the performance of the site.
Users can manage or disable cookies through their browser settings.
7. Changes to the Privacy Policy
We reserve the right to update this policy at any time. Any changes will be published on this page and will enter into force immediately after publication.
8. Contact
For questions or requests related to the Privacy Policy, you can contact us using the form on our Contact Page.
By using the platform, you confirm that you have read, understood and accepted our Privacy Policy.