Frequently Asked Questions for Homeowners

How do I know if a mobile mechanic is qualified?

Check their profile for qualifications like City & Guilds Level 2/3, IMI certification, or specialist training (EV/hybrid certification, manufacturer training). Ask to see certificates if needed. Good mobile mechanics are proud to display their qualifications and will happily verify them. For any gas work on LPG systems, ensure they have Gas Safe registration for automotive work.

What if I need emergency help?

Many mobile mechanics offer emergency call-out services, though these typically cost more (£100-£200+ for out-of-hours emergency work). Some mechanics list “emergency services” on their profiles. When messaging, explain it’s urgent – many mechanics will prioritise genuine emergencies over routine work. For roadside breakdowns, mobile mechanics can often attend faster than traditional breakdown services.

How do payments work?

You arrange payment terms directly with your chosen mobile mechanic. Most accept bank transfer, cash, or card payments. For larger jobs, mechanics might request a deposit (typically 25-50% for parts). Always get a written invoice detailing work completed, parts used, and costs. Payment is between you and the mechanic – Trader Street doesn’t handle transactions or take commission.

Should I get multiple quotes?

For routine work like servicing or brake pads, one or two quotes should suffice. For expensive jobs (clutch replacement, major diagnostics), three quotes help ensure fair pricing. When requesting quotes, provide identical information (vehicle year, make, model, mileage, symptoms) to each mechanic for accurate comparison. Remember that cheapest isn’t always best – experience and reputation matter.

Do I need to be present while they work?

Generally yes, for several reasons: you need to authorise any additional work discovered, make payment, and provide access to your vehicle. Some mobile mechanics (once you’ve built trust) will collect keys and work while you’re at work, but this requires established relationship and proper insurance. First-time jobs almost always require your presence.

What about parts – should I buy them or should the mechanic?

You have options. If the mechanic supplies parts, they typically add 20-30% markup (covering sourcing, warranty, and risk). This includes warranty on both parts and fitting. If you supply parts, you save the markup but bear responsibility if parts are wrong or faulty, and warranty may only cover labour. For specialist or performance parts, you might prefer to source them yourself. Discuss this upfront with your mechanic.

Can mobile mechanics do MOT tests?

No – MOTs must legally be conducted at approved MOT testing stations. However, mobile mechanics can do pre-MOT inspections (identifying likely failures), collect your car and take it for MOT, fix MOT failures at your home, and advise on preparation. Many offer “MOT collection and return” services where they handle the test centre visit for you.

What if I’m not satisfied with the work?

Communicate concerns immediately with your mobile mechanic. Reputable mechanics offer warranties (typically 6-12 months on parts and labour) and want to resolve issues. If work fails or problems arise, contact them first to give opportunity to fix it. Most issues stem from miscommunication and are resolved quickly. Keep all paperwork, take photos if relevant, and if resolution isn’t possible, reviews help other users make informed choices.

Should my mobile mechanic have insurance?

Absolutely. Professional mobile mechanics carry public liability insurance (covering damage to your property), professional indemnity insurance (covering mistakes), and tool insurance. They should also have proper business vehicle insurance. Don’t be shy about asking to see insurance certificates – legitimate mechanics expect this question and have documentation ready.

How far will mobile mechanics travel?

Most mobile mechanics work within a 15-20 mile radius, though this varies. Rural mechanics often cover larger areas. Check the mechanic’s profile for their service area. For locations outside their normal range, expect additional call-out fees or mileage charges (typically £0.45-£1.00 per mile beyond their included radius). Emergency call-outs might have wider coverage but higher fees.

Frequently Asked Questions for Mobile Mechanics

Do I need professional qualifications to join?

While Trader Street doesn’t mandate specific qualifications (we facilitate connections rather than verify credentials), car owners expect and deserve qualified mechanics. To build a successful mobile mechanic business, you should have recognised qualifications like City & Guilds Level 2 minimum (Level 3 preferred), IMI certification, or equivalent NVQ qualifications. For Gas Safe work on LPG systems, you need automotive Gas Safe registration. For EV/hybrid work, IMI Level 3 certification for high-voltage systems is legally required. Display your qualifications prominently on your profile – they’re your credibility.

How do I set competitive rates?

Research local mobile mechanic rates. London/South East typically charges £50-£80/hour; major cities £40-£65/hour; regional areas £35-£55/hour; rural areas £30-£50/hour. Consider your experience, qualifications, and overheads. Calculate your true hourly cost (van, insurance, tools, fuel, taxes) then add profit margin. Don’t undervalue yourself – competing solely on price attracts problem customers. Compete on quality, reliability, and service instead. Review and adjust rates based on demand – if you’re fully booked weeks ahead, your rates are too low.

What about liability and insurance?

You’re responsible for your own insurance and liability. We strongly recommend comprehensive public liability insurance (minimum £2 million coverage) and, if employing others, employer’s liability insurance. Professional indemnity insurance is also advisable. Homeowners will often ask to see proof of insurance before hiring.

What insurance do I need?

You absolutely need: Public Liability Insurance (£1-£5 million coverage, costs £400-£1,200 annually), covering damage to customer property; Professional Indemnity Insurance (£1-£2 million coverage, costs £500-£1,500 annually), covering mistakes in your work; Tools Insurance (£200-£600 annually), covering theft/damage; and Business Van Insurance (£800-£2,500 annually), specified for business use carrying tools. Some customers also request to see certificates, so keep copies accessible. Never work without proper insurance – one major mistake could bankrupt you personally.

How do I handle difficult clients or complaints?

Stay calm and professional always. Listen to their concern completely before responding. If you’ve made a mistake, acknowledge it and offer to fix it at no charge. If the complaint seems unreasonable, explain your position calmly with evidence (photos, industry standards, manufacturer specifications). Offer compromise where possible. Document everything in writing. For payment disputes, having clear written quotes and invoices protects you. Sometimes you can’t please everyone – one bad review won’t sink your business if you have dozens of five-star reviews. Respond to negative reviews professionally, showing how you attempted resolution.

Should I bring my own supplies or use the client’s?

Always bring your own consumables (oils, brake fluid, coolant, cleaning products). For major parts (batteries, brake pads, filters), you have two options: supply them yourself with 20-30% markup, or let customers source them (no markup for you but you bear less risk). Discuss this upfront. Never use customer-supplied products you’re uncomfortable with (wrong specification, questionable quality). Your reputation is on the line if work fails, regardless of whose parts were used. Most established mobile mechanics supply everything – it’s simpler and more professional.

How do I grow my client base?

Deliver exceptional service consistently – word-of-mouth is still the best marketing. Ask satisfied customers for reviews on your Trader Street profile and Google Business Profile. Offer service reminders (text customers 6 months after service suggesting time for next one). Consider introductory offers for first-time customers (10% off first service). Join local Facebook groups and community forums (follow rules about self-promotion). Get professional van signage and business cards. Build relationships – one happy customer often refers 5-10 others over time. Focus on repeat customers rather than constantly chasing new ones.

What services should I offer?

Start with services you’re confident doing without garage facilities: servicing, oil changes, brake work, batteries, diagnostics, minor electrical repairs. Be honest about limitations (major gearbox work, welding, MOTs, AC regas often need garage facilities). Consider specialising once established – EV/hybrid vehicles, classic cars, specific manufacturers, or fleet servicing all command premium rates. List every service you’re comfortable with, but never overpromise. Better to decline a job than bodge it and damage your reputation.

How should I handle keys and access to clients’ homes?

First-time customers: Complete work while they’re present. Once trust is established (after 2-3 successful jobs), some customers might give you keys to work while they’re at work. If accepting keys: Take photos showing vehicle condition before and after work, return keys same day unless specifically agreed otherwise, never make copies (illegal and immoral), respect their property (use protective mats, no eating/drinking in vehicles), and have clear agreement about access and timing in writing. Some mechanics never take keys as policy – that’s fine too. Always have proper insurance covering key holder liability.

What about payment disputes?

Prevent disputes by: Getting written approval for all work before starting, providing itemised written quotes, explaining any additional work discovered and getting approval before proceeding, and taking photos of problems showing customer what needs fixing. If disputes arise: Stay professional, provide evidence (your quote, photos, receipts for parts), refer to industry standard labour times and parts costs, and offer compromise if reasonable. For serious disputes, small claims court is available for amounts under £10,000, but this should be last resort. Detailed paperwork prevents most disputes.

Can I refuse certain types of jobs?

Absolutely. You’re self-employed – you choose which work you accept. Common reasons to decline: Outside your expertise (specialist systems, unfamiliar vehicles), not feasible on driveways (major structural work, welding), unsafe working conditions (busy road, unstable vehicle), difficult customer (gut feeling, previous bad behaviour), or simply too busy. Be polite when declining: “That’s not my speciality, but I can recommend someone,” or “I’m fully booked for the next two weeks, sorry I can’t help this time.” Never take work you’re not confident completing properly – your reputation is more valuable than one job.