Finding the perfect cleaner doesn’t have to be a chore in itself. Here’s everything you need to know about bringing professional cleaning help into your home.
Let’s be honest: life’s too short to spend your precious weekends scrubbing toilets and mopping floors. Whether you’re juggling a demanding career, managing a busy family, or simply prefer spending your free time doing literally anything else, hiring a domestic cleaner can be absolutely transformative.
But if you’ve never hired a cleaner before, the process might feel a bit daunting. How much should you pay? Where do you even find someone trustworthy? What questions should you ask? And is it awkward to have someone cleaning your home whilst you’re there?
Don’t worry – we’ve got you covered. This comprehensive guide will walk you through everything you need to know about hiring a domestic cleaner in the UK, from understanding the market to building a brilliant long-term relationship with the right professional.
Understanding the UK Cleaning Market in 2025
The domestic cleaning industry in the UK has evolved significantly over the past few years. Gone are the days when your only option was to ring an expensive agency and hope for the best. Today, you’ve got more choices than ever – but with choice comes the need to understand what you’re actually choosing between.
Independent Cleaners vs. Cleaning Agencies
This is the first big decision you’ll face, and it has a massive impact on both cost and experience.
Cleaning agencies are companies that employ or contract cleaners and send them to your home. They handle all the logistics, insurance, and management. Sounds convenient, right? Well, it can be – but convenience comes at a price. Agencies typically charge £15-£30 per hour (often more in London), and they take a substantial cut of that fee. You might also find yourself dealing with different cleaners each week, which means constantly explaining where everything is and how you like things done.
Independent cleaners are self-employed professionals who work directly with clients. This is where platforms like Trader Street come in brilliantly – connecting you directly with local cleaners without the agency middleman. The benefits? You’ll typically save 20-30% on costs, build a personal relationship with your cleaner, and enjoy much more flexibility in scheduling and arrangements.
Think of it this way: agencies are like booking a hotel, whilst independent cleaners are like renting a lovely Airbnb. One’s more corporate and standardised; the other’s more personal and often better value.
What You’ll Actually Pay in 2025
Let’s talk numbers, because nothing’s more frustrating than vague “it depends” answers when you’re trying to budget.
National averages for independent cleaners:
- London and South East: £15-£25 per hour
- Major cities (Manchester, Birmingham, Edinburgh, Bristol): £13-£20 per hour
- Other regions: £12-£18 per hour
Agency rates tend to be:
- London and South East: £20-£35 per hour
- Major cities: £16-£25 per hour
- Other regions: £14-£22 per hour
But here’s the thing about averages – your actual cost depends on several factors:
Experience matters. A cleaner with ten years of glowing references and specialist training will (quite rightly) charge more than someone just starting out. And honestly? They’re often worth every penny.
What’s included makes a difference. Some cleaners bring their own professional-grade supplies and equipment, which might add £2-£5 to their hourly rate but saves you buying and storing everything. Others prefer using your products, especially if you’ve got preferences around eco-friendly or allergy-friendly cleaning solutions.
Property size and condition affect pricing. A one-bedroom flat that’s regularly maintained is very different from a four-bedroom house that hasn’t had a proper deep clean in six months. Be upfront about what needs doing.
Frequency impacts rates. Most cleaners offer discounts for regular bookings. Weekly cleans are usually cheaper per hour than one-off visits, because the cleaner knows the property and it doesn’t get as dirty between cleans.
The Real Cost of Regular Cleaning
Let’s look at some realistic examples to help you budget:
Weekly clean of a 3-bedroom house:
- Independent cleaner: 3 hours at £16/hour = £48 per week (£192/month)
- Agency: 3 hours at £22/hour = £66 per week (£264/month)
- Annual savings with independent cleaner: £864
Fortnightly clean of a 2-bedroom flat:
- Independent cleaner: 2.5 hours at £15/hour = £37.50 per fortnight (£75/month)
- Agency: 2.5 hours at £20/hour = £50 per fortnight (£100/month)
- Annual savings with independent cleaner: £300
These savings really add up, don’t they? And you’re getting the same quality of work – often better, because you’re building a relationship with someone who genuinely cares about doing a great job for you personally.
What to Look for in a Cleaner
Right, so you’re ready to start looking. But what actually makes a good cleaner? Beyond the obvious (they should, you know, actually clean things properly), here’s what to consider:
Essential Qualities
Reliability is absolutely crucial. A brilliant cleaner who turns up on time every single week is worth their weight in gold. Conversely, someone who frequently cancels or arrives whenever they fancy is worse than not having a cleaner at all. Check reviews specifically mentioning punctuality and dependability.
Attention to detail separates the merely adequate from the truly excellent. You want someone who notices that the skirting boards need wiping down, not just someone who gives the visible surfaces a quick once-over. During your initial meeting, pay attention to whether they ask detailed questions about your expectations.
Trustworthiness matters enormously. This person will be in your home, possibly when you’re not there. They’ll have access to your belongings and, in some cases, your keys. Check references carefully. Read reviews. Trust your instincts – if something feels off, keep looking.
Good communication makes everything smoother. You want a cleaner who responds to messages promptly, asks clarifying questions, and tells you if they’re running late or need to reschedule. Poor communication leads to misunderstandings and frustration.
Professional Credentials to Check
Insurance is non-negotiable. Any professional cleaner should have public liability insurance, which protects you if they accidentally damage something or injure themselves in your home. Don’t be shy about asking to see proof – legitimate cleaners expect this question and will happily provide documentation.
Professional memberships are a good sign. Whilst not essential, membership in organisations like the British Institute of Cleaning Science (BICSc) or the Association of Professional Cleaners demonstrates commitment to professional standards.
Training and qualifications show dedication. Formal qualifications aren’t legally required for domestic cleaning, but cleaners who’ve invested in City & Guilds certificates, COSHH training, or specialist cleaning courses are showing they take their work seriously.
References from real clients are invaluable. Any established cleaner should be able to provide at least two or three references from current or recent clients. Actually follow up on these – a quick phone call can reveal a lot.
The Essential Questions to Ask Before Hiring
You’ve found some potential cleaners with good profiles and reviews. Brilliant! Now it’s time for the interview stage. Here are the crucial questions to ask:
About Their Service
“What exactly does your standard clean include?”
This is vital because “standard clean” means different things to different people. Get specific. Does it include hoovering inside cupboards? Cleaning oven interiors? Washing windows? Changing bed linens? Most standard cleans cover:
- Hoovering and mopping floors
- Dusting surfaces, skirting boards, and accessible areas
- Cleaning bathrooms (toilets, sinks, showers, baths, mirrors)
- Kitchen cleaning (surfaces, hobs, exteriors of appliances)
- Emptying bins
But always clarify, because assumptions lead to disappointment.
“Are there any tasks you don’t do?”
Perfectly reasonable question! Many cleaners have boundaries around certain tasks – perhaps they don’t do laundry, or they charge extra for oven cleaning, or they’re not comfortable with certain cleaning products. Better to know upfront.
“Do you bring your own supplies and equipment, or shall I provide them?”
Some cleaners arrive fully equipped with professional vacuum cleaners, mops, and cleaning products. This is often included in their rate but sometimes costs a bit extra. Others prefer using your supplies, which gives you control over what products are used (important if you have allergies, prefer eco-friendly options, or have expensive surfaces that need specific products).
About Logistics and Flexibility
“What’s your availability, and how flexible can you be with schedule changes?”
Life happens. You might need to reschedule occasionally. Understanding their flexibility upfront prevents future friction. Most professional cleaners require 24-48 hours’ notice for changes but are understanding about genuine emergencies.
“What’s your cancellation policy?”
Professional cleaners typically require notice for cancellations because they’ve blocked out that time for you and potentially turned down other work. A reasonable policy is 24-48 hours’ notice to avoid charges, with flexibility for genuine emergencies (sudden illness, family crises).
“How long do you estimate the clean will take?”
Based on your description of your home and what needs doing, they should give you a reasonable estimate. This helps you understand costs and whether their timeline seems realistic. If someone says they can deep clean a four-bedroom house in an hour, they’re either superhuman or not doing a thorough job.
About Reliability and Communication
“How will you communicate with me about your visits?”
Some cleaners text when they arrive and leave. Others send photos of completed work. Some prefer WhatsApp, others email. Find someone whose communication style matches your preferences.
“What happens if you can’t make a scheduled appointment?”
Everyone gets ill or has emergencies. A professional cleaner will have a clear policy – typically, they’ll notify you as soon as possible and offer to reschedule or, if they’re part of a small team, send a trusted colleague.
“Can you provide references from current clients?”
If they hesitate or make excuses, that’s a red flag. Established cleaners should readily provide at least two references. When you contact these references, ask:
- How long have they worked with this cleaner?
- Are they reliable and punctual?
- Is their work consistently good?
- Have they ever had any issues, and how were they resolved?
- Would they hire them again without hesitation?
About Pricing and Payment
“What are your rates, and is there a discount for regular bookings?”
Get clarity on hourly rates or fixed prices for specific jobs. Many cleaners offer 5-15% discounts for weekly or fortnightly regular bookings.
“When and how would you like to be paid?”
Common arrangements include:
- Payment immediately after each clean (cash or bank transfer)
- Monthly invoicing for regular clients
- Some cleaners request payment upfront for first-time clients
Choose a method that works for both of you and provides a paper trail (bank transfers are ideal).
“Do you charge extra for bank holidays or short notice bookings?”
Reasonable to ask, as many cleaners do charge premium rates for bank holidays or same-day requests.
Red Flags to Avoid
Right, let’s talk about what should make you think twice. The vast majority of cleaners are honest, hardworking professionals, but it’s wise to watch out for warning signs:
Refusing to provide references or insurance details. There’s simply no good reason for this. Professional cleaners expect these questions.
Asking for large upfront payments. For regular domestic cleaning, there’s no reason to pay weeks in advance. First-time clients might be asked to pay upfront, but anything beyond that is unusual.
Quotes that seem too good to be true. If someone’s offering rates dramatically below local averages (like £8/hour in London), ask yourself why. They might be cutting corners on insurance, tax, or the quality of their work.
Poor communication from the start. If they’re unreliable about responding to initial enquiries, that’s unlikely to improve once you’ve hired them.
Vague about what’s included. Professional cleaners are clear about their services. If someone’s evasive about what they will and won’t do, that’s concerning.
No online presence or reviews. In 2025, even newly established cleaners should have some sort of online presence, whether it’s a Trader Street profile, Facebook page, or Google Business listing. Complete absence is unusual.
Pressure to book immediately. Good cleaners are often busy, but they won’t pressure you into deciding on the spot. Take time to make the right choice.
Setting Up for Success: The First Clean
You’ve chosen your cleaner – congratulations! Now, let’s make sure that first clean goes brilliantly.
Prepare Your Home
Do a quick declutter. Your cleaner can clean surfaces, but they can’t clean through piles of stuff. Clear away toys, papers, and general clutter so they can actually reach surfaces.
Secure valuables and personal items. Not because you don’t trust your cleaner, but because it makes everyone more comfortable. Put away jewellery, important documents, and anything you’d rather not have moved.
Make supplies accessible. If they’re using your products, gather everything in one easily accessible spot. Include bin bags, cleaning products, spare toilet rolls, and fresh cloths or sponges.
Sort out access. Will you be home? If not, how will they get in? If you’re providing a key, consider a key safe or lock box. Discuss this clearly beforehand.
Create Clear Expectations
Give a house tour. Walk them through every room, pointing out anything specific – delicate surfaces, areas you’d like special attention, places to avoid (like your partner’s desk that has an intricate filing system visible only to them).
Discuss priorities. If time’s limited, what matters most to you? Perhaps you’re less bothered about dusting but really care about sparkling bathrooms. Be honest about what you value.
Mention any quirks. Does the shower tap need jiggling? Is there a carpet stain that never comes out fully? Does your cat hide in the cupboard? Little details help.
Agree on communication. Do you want a quick text when they arrive and leave? Photos of the completed clean? Weekly check-ins about supplies running low?
The Awkward Question: Should You Stay or Go?
There’s no right answer here – it’s whatever feels comfortable for both of you.
Staying home can be helpful for the first clean so you can answer questions. After that, some people prefer being present, especially if they’re working from home anyway. Others find it a bit awkward hovering around while someone cleans.
Going out gives your cleaner space to work efficiently without feeling watched. Many clients schedule cleans when they’re at work or use it as an excuse to go for a long coffee and actually finish that book they’ve been reading for six months.
The compromise is being there for the first clean or two, then giving them a key or code once trust is established.
Building a Long-Term Relationship
The real magic happens when you find a cleaner you trust and build a lasting working relationship. Here’s how to make that happen:
Communication is Everything
Give feedback kindly. If something’s not quite right, mention it gently and specifically: “Would you mind giving the bathroom taps a bit more attention next time? They’ve been looking a bit spotty.” That’s much better than seething silently until you explode or suddenly end the arrangement.
Appreciate good work. A quick “The house looks brilliant, thank you!” goes a long way. We all like to feel appreciated, and cleaners are no exception.
Be reasonable with requests. If your cleaner does an excellent regular clean, don’t suddenly expect them to deep clean your oven and wash all your windows in the same two hours for the same price.
Make Their Job Easier
Maintain basic tidiness between cleans. Your cleaner can clean a messy house, but they can clean a tidy house better. If they spend half their time picking up toys and moving laundry, that’s less time actually cleaning.
Keep supplies stocked. If they use your products, make sure you’ve always got cleaning spray, loo cleaner, bin bags, and hoover bags. Running out means wasted time or a less thorough clean.
Fix broken equipment. If your hoover’s lost suction or your mop’s falling apart, sort it out. Don’t expect your cleaner to battle with dodgy equipment.
Communicate changes. Got family staying? Having building work done? Bought a new cream carpet you’re paranoid about? Give your cleaner a heads-up so they can adjust their approach.
Show Appreciation
Pay promptly. Nothing says “I value your work” like paying on time. If you agree to monthly payment, don’t make them chase you.
Be flexible when you can. If they need to reschedule occasionally or ask to finish 30 minutes early one week, be understanding. Good relationships are reciprocal.
Occasional gestures matter. You’re not obliged to tip in the UK, but many clients give a little extra at Christmas or on birthdays. Even a small gesture – a box of chocolates, a gift card – shows appreciation.
Recommend them. If friends ask for cleaner recommendations, pass on your brilliant cleaner’s details. Word-of-mouth referrals are incredibly valuable to independent professionals.
Special Situations and Specific Needs
End of Tenancy Cleaning
If you’re moving out of a rental, you need an absolutely spotless property to get your deposit back. End of tenancy cleans are more thorough (and more expensive) than regular maintenance cleans.
What it typically includes:
- Everything in a deep clean, plus:
- Inside all appliances (oven, fridge, microwave)
- Inside all cupboards and wardrobes
- Carpet deep cleaning
- Window cleaning (inside and out where safely accessible)
- Detailed bathroom descaling
- Skirting boards and light switches
Cost expectations: £150-£400 depending on property size and condition. London prices are typically higher.
Pro tip: Check your tenancy agreement for specific requirements and mention these to your cleaner upfront. Some landlords want carpets professionally steam cleaned, for example.
Deep Cleaning vs. Regular Maintenance
Regular cleans maintain an already clean house. Think of it as upkeep – hoovering, mopping, bathroom cleaning, kitchen surfaces. Usually takes 2-4 hours for an average home.
Deep cleans are more intensive and tackle areas usually ignored in regular cleans:
- Inside cupboards and drawers
- Behind and underneath appliances
- Detailed oven and appliance cleaning
- Descaling bathrooms thoroughly
- Washing down walls and doors
- Detailed dusting including light fixtures and ceiling fans
When you need a deep clean:
- Moving into a new home
- After renovations or building work
- Spring cleaning annually
- Before hosting major events
- When you’ve let things slide and need a fresh start
Cost expectations: Deep cleans cost £20-£50/hour and take 6-10 hours for an average home. Or you might pay a fixed rate of £200-£500.
Eco-Friendly Cleaning
More and more people are requesting eco-friendly cleaning options, whether for environmental concerns, allergies, or chemical sensitivities.
What to ask potential cleaners:
- What products do they use?
- Are they willing to use your eco-friendly products?
- Do they understand eco-friendly cleaning methods?
- Can they avoid certain ingredients you’re sensitive to?
Good eco-friendly brands available in the UK:
- Ecover
- Method
- Bio-D
- Delphis Eco
- Smol
Many independent cleaners are happy to use your preferred products, especially once they see they actually work well.
Homes with Pets
If you’ve got furry (or feathered, or scaled) friends, mention this upfront. Most cleaners are absolutely fine with pets, but some prefer not to work in homes with certain animals.
What cleaners need to know:
- What pets you have
- Whether they’re friendly or nervous around strangers
- Any specific requirements (don’t let the cat out, close the hamster cage door)
- Whether you want pet areas cleaned (litter trays, bedding)
Pet-related cleaning challenges:
- Hair requires more frequent hoovering
- Accidents might need special cleaning
- Some pets stress about strangers in their home
- Muddy paws mean more floor cleaning
Some cleaners charge an additional £2-£5 per hour for pet homes to cover the extra work. Others don’t charge extra but appreciate knowing beforehand.
How Trader Street Makes Everything Easier
Traditional methods of finding a cleaner – asking neighbours, searching Google, hoping the person who left a leaflet through your door is legitimate – can be hit and miss. And agencies, whilst convenient, are expensive and impersonal.
Trader Street offers a better way: direct connections with local independent cleaners, giving you the best of both worlds.
Browse detailed profiles showing experience, services offered, rates, and availability. You can see at a glance who’s in your area and what they specialise in.
Read genuine reviews from other local homeowners. Real feedback from real people helps you make informed decisions.
Message directly to discuss your specific needs, ask questions, and get a feel for communication style before committing to anything.
Negotiate fairly on rates and arrangements. No agency dictating terms or taking a cut. Just two adults agreeing on terms that work for both of them.
Build real relationships with local professionals. When you find a brilliant cleaner, you’ve got their direct contact information for ongoing booking without any platform fees or commissions.
Pay directly without agency markup. The money you pay goes straight to the cleaner doing the work, not to a middleman. This means better rates for you and better pay for cleaners – everyone wins.
Your Action Plan for Hiring a Cleaner
Ready to get started? Here’s your step-by-step guide:
Step 1: Define Your Needs
- How often do you need cleaning? (Weekly, fortnightly, monthly, one-off)
- What size is your property?
- What areas need attention?
- What’s your budget?
- Any special requirements? (Eco products, pet-friendly, specific schedules)
Step 2: Research Local Cleaners
- Browse Trader Street profiles in your area
- Read reviews and ratings
- Check they have insurance
- Look at their experience and services offered
Step 3: Shortlist and Contact
- Message 3-5 cleaners who seem promising
- Ask your essential questions
- Request references
Step 4: Follow Up on References
- Actually call those references
- Ask the key questions about reliability and quality
Step 5: Arrange a Trial
- Book a one-off clean or short trial period
- Be clear about expectations
- Give them a chance to prove themselves
Step 6: Review and Decide
- How was the quality of work?
- Were they punctual and professional?
- Did they communicate well?
- Do you feel comfortable with them in your home?
Step 7: Set Up Regular Arrangements
- Agree on schedule, rates, and payment terms
- Provide a key or access method if needed
- Establish communication preferences
Final Thoughts: It’s Worth Getting Right
Hiring a domestic cleaner isn’t a luxury reserved for the wealthy – it’s an accessible service that can genuinely improve your quality of life. Whether you’re reclaiming your weekends, managing a busy household, or simply acknowledging that cleaning isn’t your forte, bringing in professional help is a perfectly reasonable choice.
Yes, it takes a bit of effort to find the right person. You’ll need to do some research, ask the right questions, and possibly try a few cleaners before you find “the one.” But when you do find that perfect match – someone reliable, thorough, trustworthy, and pleasant to work with – it’s absolutely worth it.
Think of all those Saturday mornings you’ll get back. All that mental energy you currently spend worrying about the state of your bathroom or the dust bunnies accumulating under the sofa. All those arguments about whose turn it is to clean the kitchen. All of that disappears when you’ve got a brilliant cleaner in your corner.
And here’s the really lovely thing about using platforms like Trader Street: you’re not just hiring a cleaning service, you’re supporting a local independent professional. You’re helping someone build their business and earn a good living doing honest work. That feels better than enriching a faceless agency, doesn’t it?
So take the plunge. Browse local cleaners. Ask your questions. Find someone brilliant. And then sit back with a cup of tea in your sparkling clean home and enjoy all that free time you’ve just gained.
Your weekends will thank you.
Frequently Asked Questions
How often should I have a cleaner? It depends on your household and budget. Families with children and pets often want weekly cleans. Couples or individuals might find fortnightly or even monthly sufficient. A good starting point is fortnightly, then adjust based on how quickly your home gets messy.
Is it weird to hire a cleaner if I’m home all day? Not at all! Working from home, caring for children, or being retired doesn’t mean you want to spend your time cleaning. Many people who are home all day hire cleaners precisely because they want to focus on other things.
Should I clean before the cleaner comes? A quick tidy helps them work more efficiently, but don’t deep clean – that defeats the purpose! Just pick up clutter, put dishes away, and make sure they can actually reach surfaces. They’ll do the proper cleaning.
What if I can’t afford regular cleaning? Even a monthly clean or occasional deep clean can make a huge difference. Some people prioritise one thorough clean before hosting events or start with fortnightly cleans and scale back to monthly once the house is in good order.
Can I ask them to do laundry or wash up? You can ask, but understand that cleaning services typically focus on cleaning rather than household management. Many cleaners will do light tasks like putting a wash on or loading the dishwasher, but extensive laundry or washing up piles of dishes isn’t usually included in standard cleaning rates.
What if something gets broken? This is why insurance matters. A professional cleaner with public liability insurance has coverage for accidents. If something gets damaged, contact them immediately. Most will either fix it, replace it, or go through their insurance. Keep communication calm and professional.
How do I handle it if the cleaning isn’t good enough? Mention it kindly and specifically the same day if possible: “Thanks for today, but I noticed the bathroom could use a bit more attention, especially around the taps and mirror.” Give them a chance to improve. If problems persist after clear feedback, it might be time to find someone else.
Is it safe to give my cleaner a key? Once trust is established (after several successful cleans), most people are comfortable providing key access. Use a key safe or lockbox if you prefer. Make sure they have insurance, and trust your instincts – if you’re not comfortable, you can always arrange to be home.
Ready to find your perfect cleaner? Browse local independent cleaning professionals on Trader Street today – no agency fees, no hassle, just direct connections with trusted cleaners in your community.