Frequently Asked Questions for Home/Office Owners

How do I know if a cleaner is trustworthy?

Check their profile for experience, insurance details, and professional memberships. Read reviews from other local homeowners who’ve used their services. Many cleaners on Trader Street provide references upon request. Always arrange an initial meeting to discuss your needs and get a feel for their professionalism.

What if I need same-day cleaning help?

Many cleaners on Trader Street offer flexible scheduling, including same-day or emergency cleaning services. When browsing profiles, look for those who specifically list “short notice” or “emergency cleaning” availability. Message them directly to confirm immediate availability. Note that same-day services may incur premium rates.

How do payments work?

You arrange payment terms directly with your chosen cleaner. Common practices include payment after each clean for one-offs, or monthly invoicing for regular services. Some cleaners request payment upfront for first-time clients. Payment methods vary by cleaner – most accept bank transfer, cash, or digital payments. Discuss this before work begins.

Should I get multiple quotes?

Yes, we recommend contacting at least three cleaners for substantial or regular cleaning contracts. This helps you understand fair local rates and compare different service offerings. For one-off cleans, comparing quotes ensures you’re getting good value. Trader Street makes it easy to message multiple cleaners quickly.

Do I need to provide cleaning products and equipment?

This varies by cleaner. Many professionals bring their own supplies and equipment, which is often included in their rate. Others prefer to use your products, especially if you have specific preferences (eco-friendly, allergy-friendly, etc.). Always clarify this when discussing the job – it can affect the price.

What if I’m not satisfied with the cleaning?

Discuss your expectations clearly before work begins and what happens if you’re unsatisfied. Reputable cleaners will have a policy for addressing concerns. Most are happy to return to rectify any missed areas if notified promptly. Clear communication from the start prevents most issues.

Should my cleaner have insurance?

Yes, professional cleaners should have public liability insurance, which protects you if accidental damage occurs or someone is injured whilst cleaning your property. Always ask to see proof of insurance before hiring. This is particularly important for regular cleaning arrangements.

Can I hire the same cleaner regularly?

Absolutely! Building a long-term relationship with a trusted cleaner is one of the main benefits of Trader Street. Once you find someone you’re happy with, you can arrange regular bookings directly with them. Most cleaners offer discounted rates for regular weekly, fortnightly, or monthly contracts.

How much notice do I need to give for cancellations?

Cancellation policies vary by cleaner. Most require 24-48 hours’ notice to avoid cancellation fees, as they’ve reserved that time for you and potentially turned down other work. Emergency cancellations are usually understood. Agree on a clear cancellation policy upfront to avoid misunderstandings.

Do I need to be home during the cleaning?

This is entirely your choice. Some homeowners prefer to be present initially until they build trust, whilst others provide keys or codes for access. Many people who book regular cleaning aren’t home during the service. Discuss your preference with your cleaner and ensure proper security arrangements are in place.

Frequently Asked Questions for Cleaners

Do I need professional qualifications to offer cleaning services?

No formal qualifications are legally required to work as a domestic cleaner in the UK. However, relevant training and certifications can help you stand out, such as City & Guilds Level 1 or 2 in Cleaning, BICSc (British Institute of Cleaning Science) courses, or COSHH training. Professional development shows commitment and expertise.

How do I set competitive rates?

Research local market rates in your area. Independent cleaners typically charge £12-£25 per hour depending on location, experience, and services offered. London and the South East command higher rates (£18-£25/hour), whilst other regions average £12-£18/hour. Consider your expenses, experience level, and whether you’re providing supplies when setting your rates.

What insurance do I need?

At minimum, you should have public liability insurance, which covers accidental damage to clients’ property or injury to third parties whilst you’re working. This typically costs £100-£200 annually. Some cleaners also have employers’ liability insurance if they employ staff. Insurance demonstrates professionalism and protects both you and your clients.

How do I handle difficult clients or complaints?

Communication is key. If a client raises concerns, respond professionally and promptly. Offer to rectify any genuine issues at no extra charge. Document all communications and take photos of your work when possible. Most disputes arise from unclear expectations – always discuss scope of work, timing, and standards upfront. If a client becomes unreasonable, you have the right to end the working relationship.

Should I bring my own supplies or use the client’s?

This is your choice and should be reflected in your pricing. Bringing your own professional-grade products and equipment allows you to work efficiently and control quality. Factor the cost into your rates (typically £2-£5 per clean). Some clients prefer you use their products, especially if they’re eco-conscious or have allergies. Clarify this before starting.

How do I grow my client base?

Build an excellent profile on Trader Street with clear photos, detailed service descriptions, and your experience. Respond quickly to enquiries. Provide outstanding service to generate positive reviews. Ask satisfied clients for referrals. Consider offering a discount for first-time clients or for referring friends. Consistency and reliability are your best marketing tools.

What cleaning services should I offer?

Start with what you’re comfortable with and expand gradually. Common services include regular domestic cleaning, deep cleaning, end of tenancy cleaning, and post-renovation cleaning. As you gain experience and equipment, you might add specialist services like carpet cleaning, oven cleaning, or window cleaning. Specialist services typically command premium rates.

How should I handle keys and access to clients’ homes?

Treat client keys with utmost care and maintain strict confidentiality. Consider using a key safe or lockbox system if managing multiple properties. Never share addresses or access codes. Some cleaners use a signed key agreement outlining responsibilities. Always respect clients’ privacy and security – your reputation depends on trustworthiness.

What about payment disputes?

Prevent disputes by agreeing on clear terms before starting work. For first-time clients, consider requesting payment immediately upon completion or even upfront. For regular clients, monthly invoicing works well. Always provide an invoice or receipt. If payment is late, send a polite reminder. If problems persist, you may need to discontinue service. Keep records of all agreed terms in writing.

Can I refuse certain types of cleaning jobs?

Absolutely. You’re self-employed and can choose which jobs you accept. Be clear about what you will and won’t do in your profile. Common reasons for refusing work include: excessive filth or hoarding situations, requests to clean biohazards without proper training, unrealistic timeframes, or clients who’ve been disrespectful. Your safety and comfort matter.