Trying to decide between hiring an independent cleaner or going through an agency? Here’s everything you need to know about costs, quality, and what you actually get for your money.
You’ve decided to hire a cleaner – brilliant decision! But now you’re faced with another choice: should you book through a cleaning agency or hire an independent cleaner directly?
On the surface, this might seem like a simple decision. Agencies look professional and established. Independent cleaners seem more affordable and personal. But the reality is more nuanced than that, and making the wrong choice could cost you hundreds of pounds annually whilst potentially delivering a worse service.
Here’s the thing nobody tells you upfront: the cleaning industry has changed dramatically over the past decade. What agencies offered that independents couldn’t – reliability, insurance, professional standards – is no longer exclusively theirs. Modern platforms like Trader Street have levelled the playing field, allowing independent cleaners to operate professionally whilst keeping their costs (and therefore yours) significantly lower.
This comprehensive guide will break down the real costs, reveal the hidden fees, compare actual service quality, and help you make the decision that’s right for your specific situation. By the end, you’ll know exactly which option delivers better value for your needs.
Understanding the Two Models
Before we dive into costs, let’s be clear about what we’re actually comparing.
What is a Cleaning Agency?
A cleaning agency is a company that employs or contracts cleaners and sends them to your home. You’re not hiring the cleaner directly – you’re hiring the agency, and they assign someone to your property.
How it typically works:
- You contact the agency and describe your needs
- They quote you a price (usually hourly or package rates)
- They assign a cleaner (or cleaners) to your home
- The cleaner follows the agency’s procedures and standards
- You pay the agency (usually by direct debit or standing order)
- The agency pays the cleaner a portion of what you’ve paid
Major UK cleaning agencies include:
- Molly Maid
- Merry Maids
- Fantastic Services
- Handy
- Time For You
- Local franchise operations
What is an Independent Cleaner?
An independent cleaner is a self-employed professional who works directly with clients. There’s no company between you – it’s a direct arrangement.
How it typically works:
- You find the cleaner (through recommendations, online platforms, local advertising)
- You discuss your needs directly with them
- They quote you their rate
- You agree on schedule, payment terms, and expectations directly
- They clean your home according to your agreed standards
- You pay them directly
How you find independent cleaners:
- Personal recommendations from friends and neighbours
- Local advertising (cards in shop windows, leaflets)
- Online platforms like Trader Street
- Local Facebook groups
- Community noticeboards
The Fundamental Difference
With agencies, you’re paying for a service model: consistency, backup coverage, standardised procedures, and corporate accountability. With independents, you’re paying for a direct relationship: personal service, flexibility, and significantly lower costs.
Neither is inherently better. The question is: which model suits your needs and budget?
The Real Cost Comparison: Let’s Talk Numbers
Right, let’s get into the meat of it. What do you actually pay, and what do you actually get?
Agency Pricing (2025 Rates)
London and South East:
- Hourly rate: £18-£30 per hour
- Minimum booking: Usually 2-3 hours
- Average weekly clean (3 hours): £54-£90 per week
Major cities (Manchester, Birmingham, Bristol, Edinburgh):
- Hourly rate: £16-£25 per hour
- Minimum booking: Usually 2-3 hours
- Average weekly clean (3 hours): £48-£75 per week
Other regions:
- Hourly rate: £14-£22 per hour
- Minimum booking: Usually 2-3 hours
- Average weekly clean (3 hours): £42-£66 per week
Independent Cleaner Pricing (2025 Rates)
London and South East:
- Hourly rate: £15-£25 per hour
- Minimum booking: Varies (often more flexible)
- Average weekly clean (3 hours): £45-£75 per week
Major cities:
- Hourly rate: £13-£20 per hour
- Minimum booking: Varies
- Average weekly clean (3 hours): £39-£60 per week
Other regions:
- Hourly rate: £12-£18 per hour
- Minimum booking: Varies
- Average weekly clean (3 hours): £36-£54 per week
The Annual Difference
Let’s calculate what this means over a full year. We’ll use a common scenario: a three-bedroom house needing a 3-hour weekly clean in a major city (like Manchester).
Agency option:
- £20 per hour × 3 hours = £60 per week
- £60 × 48 weeks (allowing for holidays) = £2,880 per year
Independent cleaner option:
- £16 per hour × 3 hours = £48 per week
- £48 × 48 weeks = £2,304 per year
Annual savings with independent cleaner: £576
That’s not pocket change. That’s a weekend away, a new washing machine, or several months of other household bills.
But wait – there’s more to consider than just the headline rate.
The Hidden Costs and Fees
This is where things get interesting. That hourly rate you see advertised? It’s rarely the full story.
Agency Hidden Costs
Registration fees: Some agencies charge £20-£50 upfront just to register as a client. This is often not mentioned until you’re ready to book.
Key holding fees: If you want the agency to hold spare keys (common for when you’re at work), expect £30-£50 annual fee, plus a deposit (often £50-£100).
Bank holiday surcharges: Many agencies charge 50-100% extra for bank holidays. That £60 clean becomes £90-£120.
Cancellation fees: Cancel within a certain period (often 48-72 hours), and you’ll pay 50-100% of the booking cost even though no cleaning occurred.
Rescheduling fees: Some agencies charge £10-£20 just to change your scheduled appointment.
Equipment and products markup: Whilst agencies supply cleaning products, they often charge a premium. You’re paying for convenience, but it adds up.
Minimum contract periods: Some agencies require 3-6 month minimum contracts. Leave early, and you’ll pay exit fees.
Price increases: Agencies often increase prices annually, sometimes by 5-10%. You’ll receive notice, but you don’t negotiate these increases.
Example of real total cost:
Base cleaning: £60 per week × 48 weeks = £2,880 Registration fee: £40 Key holding: £40 per year Bank holiday cleans (3 per year): £30 extra × 3 = £90 One cancellation fee: £30 Actual annual cost: £3,080
Independent Cleaner Costs
Supplies: Some independent cleaners bring their own supplies and build this into their rate (typically £2-£5 per clean). Others use yours, which costs you roughly £3-£5 per clean.
That’s it. Really.
No registration fees. No key holding charges. No bank holiday surcharges (though many independents do charge slightly more for bank holidays, it’s typically negotiable). No cancellation fees beyond reasonable notice periods.
Example of real total cost:
Base cleaning: £48 per week × 48 weeks = £2,304 Cleaning supplies (if you provide): £5 per week × 48 = £240 Actual annual cost: £2,544
Revised savings: £536 per year
And that’s assuming you’re providing supplies. If your cleaner brings their own and charges £18/hour instead of £16, you’re still saving considerably.
What You Actually Get for Your Money
Price isn’t everything. Let’s talk about what you’re actually receiving with each option.
Agency Cleaning: The Pros
Backup coverage is guaranteed. If your assigned cleaner is ill or on holiday, the agency sends a replacement. You don’t need to worry about finding cover or missing a clean.
Insurance and vetting are handled. Agencies should have insurance covering their cleaners’ work. They should also conduct background checks (though standards vary). You don’t need to verify this yourself.
Standardised procedures exist. Agencies typically have checklists and standards their cleaners must follow. This creates consistency across different cleaners.
Quality assurance mechanisms. Most agencies have procedures for complaints and quality issues. You can escalate problems through management channels.
Professional appearance. Cleaners arrive in branded uniforms, with professional equipment. This can feel reassuring.
Administrative simplicity. One monthly payment, one company to deal with, automated direct debit. Simple.
No direct relationship management. You don’t need to manage the cleaner’s holidays, sick days, or rate negotiations. The agency handles employment matters.
Agency Cleaning: The Cons
You’re not getting the cleaner you’re paying for. That £20/hour you’re paying? The cleaner typically receives £10-£12. The agency keeps £8-£10. You might feel you’d rather that money went to the person actually cleaning your home.
Different cleaners frequently. Agencies often rotate cleaners, meaning you regularly get different people in your home who don’t know your preferences or property. The consistency promised isn’t always delivered.
Less flexibility. Agencies have set procedures. Want your cleaner to use specific products? Prefer certain rooms prioritised? Need schedule flexibility? Agencies are often rigid about these things.
Lower cleaner motivation. When cleaners are paid £10-£12 per hour regardless of how good a job they do, motivation can lag. There’s no direct relationship driving excellence.
Communication difficulties. Need to discuss something with your cleaner? You often can’t contact them directly – you go through the agency. This slows communication and creates frustration.
Less accountability. When something goes wrong, it’s often unclear who’s responsible: the individual cleaner, the agency supervisor, or the system itself.
Annual price increases. You don’t control rates. The agency decides, and you accept or leave.
Independent Cleaner: The Pros
Significantly lower cost. We’ve covered this, but it’s worth repeating: you’re typically saving £400-£600 annually.
Consistent service from someone who knows your home. The same person cleans your home every week. They learn your preferences, know where things are, understand how you like things done.
Direct relationship. Need something done differently? Just ask. Want to change the schedule? Discuss it directly. Clear, simple communication.
Higher cleaner motivation. Independent cleaners know that excellent work leads to recommendations, continued employment, and potentially rate increases. They’re invested in your satisfaction.
Flexibility. Most independent cleaners are happy to accommodate occasional changes, special requests, or adjustments to the routine. The relationship is more human.
Your money goes to the worker. Every pound you pay goes to the person actually doing the work. This often creates better service as cleaners are properly compensated.
Negotiable rates. Rates can be discussed. Regular customers often get loyalty discounts. You have agency in the relationship.
Personal connection. Many people genuinely enjoy the relationship with their cleaner. It feels good supporting a local independent professional.
Independent Cleaner: The Cons
No guaranteed backup. If your cleaner is ill or on holiday, you need to either cope without them or find temporary cover yourself. This is the biggest drawback for many people.
You handle the vetting. You need to check insurance, take up references, and satisfy yourself they’re trustworthy. This requires more effort upfront.
Variable standards. Without standardised checklists, quality depends entirely on the individual cleaner. If you’re not happy, you need to communicate this directly or find someone else.
Payment management. You arrange payment directly (usually bank transfer or cash). Slightly more administrative work than set-and-forget direct debit.
Relationship management. You need to manage the human relationship: giving feedback, discussing rate changes, understanding their holiday schedule. Some people find this awkward.
Finding a good one takes effort. Recommendations help, but there’s no central vetting system. You might try a few before finding the right fit.
Quality Comparison: Does More Expensive Mean Better?
This is the crucial question: do agencies actually deliver better cleaning for the extra money?
The honest answer is: not necessarily.
What Actually Determines Cleaning Quality
The individual cleaner’s standards matter most. A conscientious cleaner who takes pride in their work delivers excellent results whether employed by an agency or working independently. Conversely, someone going through the motions delivers mediocre results regardless of who pays them.
Motivation plays a huge role. Independent cleaners who know their livelihood depends on reputation and recommendations often work harder than agency cleaners paid the same rate regardless of quality.
Consistency of personnel creates better results. Having the same cleaner weekly who knows your home intimately typically delivers better results than rotating agency staff who don’t know your preferences.
Clear communication improves outcomes. Direct communication with your cleaner (as with independents) allows you to give feedback, make requests, and build understanding. Agency intermediaries often muddy this.
What Research and Reviews Show
Looking at review platforms (Trustpilot, Google Reviews, local Facebook groups), a pattern emerges:
Agency reviews often mention:
- Different cleaners each visit
- Variable quality depending on who’s sent
- Communication difficulties
- Good service when you get a good cleaner, but no guarantee of consistency
Independent cleaner reviews often mention:
- Consistency and reliability from the same person
- Flexibility and accommodation of requests
- Personal relationship and trust
- Value for money
Neither is universally better. But the evidence suggests that agencies don’t deliver better quality to justify their significantly higher cost.
The Special Situations: When Agencies Might Make Sense
Despite independents usually offering better value, there are situations where agencies genuinely make sense.
When Agencies Are Worth Considering
You need absolute guaranteed coverage. If missing a single clean would be genuinely problematic (perhaps you have a medical condition requiring strict hygiene, or you’re never home and can’t check cleaning quality), agency backup might be worth the premium.
You’re deeply uncomfortable vetting people yourself. Some people genuinely don’t feel confident checking references, reviewing insurance documents, or making judgement calls about trustworthiness. Agencies handle this for you.
You have a very large property requiring teams. Properties needing 6-8+ hours of cleaning often benefit from agency teams working simultaneously. Coordinating multiple independent cleaners yourself is complex.
You’re renting out the property short-term. Airbnb hosts and short-term landlords often use agencies for turnaround cleaning because they need flexibility, quick response, and don’t care about building relationships.
You want corporate accountability. If something goes seriously wrong, agencies provide a company to pursue formally. Some people value this security.
Your company pays as a benefit. If your employer covers cleaning costs, you might not care about the premium. Use the agency and enjoy the convenience.
When Independent Cleaners Are the Better Choice
You’re looking for regular, ongoing weekly/fortnightly cleaning. This is where independent cleaners shine. Consistency, relationship, and value all favour independents.
Budget matters. The £400-£600 annual savings is significant for most households.
You value personal relationships. Many people genuinely enjoy knowing their cleaner, having someone they trust in their home, and supporting a local independent business.
You want flexibility. Occasional schedule changes, custom arrangements, or special requests are easier with direct relationships.
You’re happy to invest a bit of time upfront. Finding a great independent cleaner takes some effort initially, but pays dividends long-term.
How to Find an Excellent Independent Cleaner
Right, you’ve decided to go independent. How do you actually find someone brilliant?
Using Trader Street Effectively
Trader Street is purpose-built for connecting directly with local independent cleaners. Here’s how to use it well:
Search thoroughly. Don’t just message the first profile you see. Browse 5-10 cleaners in your area to get a sense of rates, experience, and offerings.
Read reviews carefully. Pay attention to reviews mentioning:
- Reliability and punctuality
- Quality and attention to detail
- Flexibility and communication
- Whether the reviewer still uses them (long-term clients are a good sign)
Check their profile completeness. Cleaners who’ve invested time in detailed profiles, photos, and clear service descriptions tend to be more professional.
Ask the right questions via messaging:
- “How long have you been cleaning professionally?”
- “Do you have public liability insurance?”
- “Can you provide references from current clients?”
- “What’s included in your standard clean?”
- “What happens if you’re ill or on holiday?”
Message multiple cleaners. Get responses from 3-5 before deciding. This helps you compare approaches and get a sense of communication style.
Red Flags to Avoid
Rates dramatically below market average. If everyone charges £14-£18 per hour and someone’s offering £9, ask yourself why. They might be cutting corners on insurance, tax, or quality.
Reluctance to provide references or insurance details. Professional cleaners expect these questions and answer them readily.
Poor communication from the start. If they take days to respond to initial messages or give vague answers, that’s likely how they’ll communicate throughout.
No online presence at all. In 2025, even new cleaners should have some online footprint – Trader Street profile, Facebook page, or Google reviews.
Pressure to commit immediately. Good cleaners are usually busy. They don’t need to pressure you into hasty decisions.
Green Flags to Look For
Detailed, professional responses to your questions. Cleaners who take time to answer thoroughly care about providing good service.
Clear policies about cancellations, holidays, and contingencies. Knowing upfront how these situations are handled prevents future misunderstandings.
Willingness to meet before committing. Many professional cleaners suggest a brief meeting or property visit before the first clean. This shows they care about getting it right.
Regular clients and long relationships in reviews. “I’ve used Jane for five years” reviews indicate reliability and quality.
Specific examples in reviews. “She always remembers to clean behind the taps” or “Never forgets to close the cat flap” show attention to detail.
Making the Switch from Agency to Independent
Already using an agency but considering switching? Here’s how to manage the transition smoothly.
Your Exit Strategy
Check your contract terms. Some agencies require notice periods (typically 4 weeks) or have minimum contract terms. Know what you’re obliged to do.
Time it strategically. Switch at a natural break point – perhaps after your annual contract renewal or when price increases are announced.
Find your new cleaner first. Don’t cancel your agency until you’ve found and possibly had a trial clean with an independent cleaner. You don’t want a gap in service.
Give proper notice. Even if you’re unhappy with the agency, give the required notice professionally. Don’t burn bridges unnecessarily.
Managing the Transition
Trial period makes sense. Book your new independent cleaner for a month initially. This lets you confirm they’re the right fit before fully committing.
Communicate your expectations clearly. Your new cleaner needs to understand what standard you’re accustomed to. Be specific about what matters to you.
Be patient initially. The first clean or two while they learn your property might not be perfect. Give them a chance to understand your home and preferences.
Provide feedback constructively. If something’s not quite right, mention it kindly and specifically. Most cleaners appreciate knowing your preferences.
What You’ll Notice
Lower monthly costs. Your bank account will thank you. The savings are immediate and substantial.
More personal service. Having the same person who knows your home feels different – often better.
Better communication. Direct contact with your cleaner speeds up everything from scheduling changes to special requests.
Occasional coverage gaps. When your cleaner’s on holiday or ill, you might need to skip a clean or find temporary coverage. This is the trade-off for lower costs.
The Hybrid Approach: Can You Get the Best of Both?
Some people successfully combine elements of both models.
How a Hybrid Model Works
Primary independent cleaner for regular cleaning. You hire an independent cleaner directly for weekly/fortnightly cleans, getting the personal service and lower costs.
Agency on standby for emergencies. When your regular cleaner is unavailable, you have an agency relationship for one-off cover. This costs more per clean but happens rarely.
Deep cleans via agency. Use agencies for intensive one-off deep cleans (spring cleaning, post-renovation) when you want team coverage and don’t care about relationship building.
The Economics of Hybrid
Let’s calculate hybrid model costs:
Regular cleaning (independent): £48 per week × 45 weeks = £2,160 Holiday/sick coverage (agency): £60 per clean × 3 cleans = £180 Annual deep clean (agency): £250 × 1 = £250 Total: £2,590 per year
Compare this to:
- Pure agency: £3,080 per year
- Pure independent: £2,544 per year
The hybrid sits in the middle, giving you backup coverage at lower cost than full-time agency use.
Is Hybrid Worth It?
For most people, probably not. The savings versus pure independent (£46 per year) aren’t substantial enough to justify the complexity. And you’re still spending £490 more than pure independent.
But for those who genuinely need backup coverage and can’t find an independent cleaner willing to arrange their own holiday cover, hybrid can work.
Real Client Stories: What Actually Happened
Let’s look at real examples from people who’ve tried both models.
Sarah’s Story: Manchester, Three-Bedroom House
Started with: Agency cleaning (Molly Maid franchise)
- Cost: £22/hour, 3 hours weekly = £66 per week
- Experience: Different cleaner nearly every month, variable quality, felt like she was constantly explaining her preferences to new people
Switched to: Independent cleaner found via local recommendation
- Cost: £16/hour, 3 hours weekly = £48 per week
- Experience: Same lovely cleaner every week who knows exactly how Sarah likes things done, flexible about occasional schedule changes
Sarah’s verdict: “I wish I’d switched years ago. I’m saving over £900 per year, and the quality is actually better because it’s the same person who knows my home. Yes, I had to find cover myself when she went on holiday, but I’d rather manage that twice a year than pay an extra £75 per month.”
James’s Story: London, Two-Bedroom Flat
Started with: Independent cleaner found through Trader Street
- Cost: £18/hour, 2 hours weekly = £36 per week
- Experience: Excellent service, cleaner was reliable and thorough
Switched to: Agency (Fantastic Services) after cleaner relocated
- Cost: £25/hour, 2 hours weekly (agency minimum) = £50 per week
- Experience: Convenient, professional, but different cleaners frequently, doesn’t feel like the value is there
James’s verdict: “I regret not finding another independent cleaner instead of going agency route. The extra £728 per year isn’t justified by the service quality. I’m actively looking for a new independent cleaner now.”
Linda’s Story: Edinburgh, Student Let Property (Landlord Perspective)
Uses: Agency exclusively (local franchise)
- Cost: £60 per turnover clean
- Experience: Can book same-day or next-day turnovers, reliable, cleaners do adequate job
Why she doesn’t use independents: “I need flexibility because tenancy turnover dates change. Agencies can accommodate last-minute bookings. It’s worth the premium for the convenience, even though I know I’m paying more.”
Linda’s situation: This is one case where agencies genuinely make sense. She doesn’t need relationship building, she needs flexibility and quick turnaround.
The Financial Reality: What That Saving Actually Means
We’ve established that independent cleaners save you £400-£600 annually. But let’s put that in perspective.
What £500 Per Year Buys You
- Holiday: A long weekend city break (flights and hotel for two)
- Home improvements: A decent piece of furniture or several smaller home upgrades
- Utilities: 3-4 months of average household energy bills
- Entertainment: Netflix, Spotify, and Amazon Prime subscriptions for a full year, with money left over
- Eating out: Roughly 10 nice restaurant meals for two
- Clothing: A substantial wardrobe refresh
- Savings: If invested annually at 5% return, £6,500+ over 10 years
It’s not life-changing money, but it’s definitely life-enhancing money. And you’re not sacrificing service quality to save it – in most cases, you’re actually getting better service.
The Psychological Value
Beyond the pure financial saving, there’s something psychologically satisfying about:
Knowing your money goes to the worker. It feels good supporting someone’s livelihood directly rather than enriching a corporate middleman.
Having agency in the relationship. You control the arrangement, not a company with standardised policies.
Building trust with a real person. Many people genuinely value their relationship with their cleaner. It’s a nice human connection in an increasingly transactional world.
Making Your Decision: A Framework
Right, you’ve got all the information. Here’s a simple framework to decide which option is right for you.
Choose an Agency If:
✓ Guaranteed backup coverage is essential to you
✓ You’re uncomfortable vetting people yourself
✓ You have a very large property needing teams
✓ You’re using the service for short-term rental turnaround
✓ Someone else is paying (company benefit)
✓ Corporate accountability matters more than cost
Choose an Independent Cleaner If:
✓ You want to save £400-£600 annually
✓ You value consistency from the same person
✓ You prefer direct communication and flexibility
✓ You’re happy to invest time finding the right person
✓ You want your money to go to the actual worker
✓ You don’t mind managing occasional coverage gaps yourself
Still Unsure? Try This:
Start independent. Find a highly-reviewed independent cleaner on Trader Street and try them for 3 months. If you’re happy, brilliant – you’re saving £500 per year. If you encounter problems you can’t resolve, you can always switch to an agency later. But give independent cleaners a fair chance first.
Starting with agencies and then trying to switch to independents is harder psychologically because you’ll feel you’re “downgrading” even though you’re often getting better service for less money.
How Trader Street Changes the Game
Traditionally, the agency advantage was finding cleaners easily. You just rang a company and they sorted it. Finding independent cleaners meant asking around, hoping for recommendations, taking chances on leaflets through the door.
Platforms like Trader Street have completely eliminated this advantage.
Easy searching: Browse local independent cleaners with detailed profiles, reviews, rates, and services offered – all in one place.
Trust mechanisms: Verified reviews from real clients provide the social proof agencies used to have exclusively.
Professional presentation: Independent cleaners can now present themselves professionally online, competing on equal footing with corporate agencies.
Direct communication: Message cleaners directly to discuss your needs before committing, building rapport and understanding upfront.
Transparent pricing: See rates clearly, compare multiple cleaners quickly, and understand exactly what you’re paying for.
No middleman markup: Connect directly with cleaners, so your money goes to the person doing the work.
This is why the agency model is increasingly struggling to justify its premium. The convenience advantage they once held has largely evaporated, leaving only the backup coverage benefit – which most people don’t value enough to pay an extra £500+ annually.
Final Thoughts: The Smart Choice is Clear
Look, I’ll be direct: for most people in most situations, independent cleaners offer better value. You’re getting comparable or better service quality at 20-30% lower cost. That’s not a minor difference – it’s substantial.
Yes, you sacrifice guaranteed backup coverage. Yes, you need to invest a couple of hours upfront finding the right person. Yes, you need to manage the relationship directly.
But in return, you’re saving £400-£600 annually, you’re building a relationship with someone who genuinely knows and cares about your home, you’re supporting a local independent professional directly, and you’re getting flexibility that agencies often can’t match.
Agencies aren’t inherently bad – they serve a purpose for specific situations. But for regular domestic cleaning in normal circumstances, the value proposition doesn’t stack up against hiring a good independent cleaner.
The cleaning industry has changed. Independent cleaners can now present themselves professionally, build verifiable reputations, and connect with clients easily. The playing field has levelled. And when the service quality is comparable but the price difference is 20-30%, the math is pretty straightforward.
So give independent cleaners a real chance. Browse Trader Street profiles. Read reviews carefully. Message a few cleaners. Find someone with great reviews, good communication, and fair rates. Try them for a month or two.
Chances are, you’ll be delighted with the service and thrilled with the savings. And if you’re not? Agencies will still be there as a backup option.
But something tells me you won’t need them.
Frequently Asked Questions
Are independent cleaners less reliable than agencies?
Not inherently. Reliability depends on the individual, not their employment status. A conscientious independent cleaner is just as reliable as an agency cleaner – often more so because their reputation depends entirely on their personal service quality.
What happens if my independent cleaner is ill or on holiday?
Most independent cleaners will notify you well in advance of holidays. For illness, they’ll let you know as soon as possible. You can either skip that week’s clean or arrange temporary cover yourself. Some cleaners have backup arrangements with trusted colleagues.
Do independent cleaners have insurance?
Professional independent cleaners should have public liability insurance. Always ask to see proof before hiring. Reputable cleaners expect this question and provide documentation readily.
Can I trust an independent cleaner in my home?
This is about vetting properly. Check references, read reviews, trust your instincts during the first meeting. Many independent cleaners have been with the same families for years, building deep trust. Start with supervised cleans if you’re nervous, then progress to unsupervised once comfortable.
Are agencies better for deep cleans or special tasks?
Not necessarily. Many independent cleaners offer deep cleaning and specialist services. However, agencies might have advantages for very large properties needing multiple cleaners working simultaneously.
What if I’m not happy with an independent cleaner’s work?
Communicate directly with them. Specific, constructive feedback usually resolves issues. If problems persist, you can end the arrangement and find someone else. With agencies, you might get a different cleaner, but changing agencies is equally possible.
Do independent cleaners provide their own supplies?
This varies. Some bring their own and factor the cost into their rate. Others use your supplies. Always clarify this before starting. If you have product preferences (eco-friendly, hypoallergenic), communicate this upfront.
Can independent cleaners accommodate special schedules or requests?
Usually yes – this is one of their advantages. Direct relationships allow flexibility that agency policies often don’t. Discuss your needs openly and see if you can reach agreement.
How do I pay an independent cleaner?
Most accept bank transfer, cash, or increasingly, digital payment methods like PayPal or Revolut. Agree on payment terms upfront (after each clean vs. monthly invoicing). Get receipts for your records.
What if an independent cleaner wants to increase their rates?
This happens with both independents and agencies. With independents, you can discuss it and potentially negotiate. With agencies, rate increases are typically non-negotiable. Long-term clients often get preferential treatment from independent cleaners.
Ready to save hundreds per year whilst getting excellent cleaning service? Browse independent cleaners on Trader Street today – read genuine reviews, compare rates, and connect directly with local professionals who keep every penny you pay.